Demand Forecasting
The bp client nominated me to be the design lead of the Demand Forecasting Platform, with support from a part-time Design Principal, to plan and execute from Discovery to Development, leading to a successful on-time launch, exceeding original expectations.
A move to an updated way of working, a seamless platform for collaboration
Client
bp
Timeframe
May 2022 - October 2022
Role
Product Design Lead
Team
Rikki Storey, Graham Green, Alex Cass, Julia Thompson
Discovery
Working with a Design Principal, we have kick-started the Discovery Process with the client to understand their current As-Is process, for the two Personas: Demand Planner & Sales Manager.
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The As-Is was actually done via an Excel Spreadsheet so we had to translate that process into an As-Is User Flow, understand the Pain-points associated with the current process.
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As the day-to-day of a Demand Planner is quite complicated, it was a challenge to understand what the client really needed from the solution.
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Initially, the team wanted all information points displayed on the dashboard, but with time, we have discovered together that simplifying the interface will be one of our biggest challenges.
Wireframe Evolution
The result
The design of the platform for 2 user groups was delivered on time and to clients' satisfaction. The handover was done throughout the design phase, allowing for an MVP delivery in 3 weeks.
We received glowing feedback from Kevin Kapala (VP of Mobility & Convenience Americas), specifically stating the “intuitive” design of the new platform and high user satisfaction after launch.
This resulted in 20% reduction in error and cut runtime from hours to minutes, technical improvements led to significant streamlining of business processes to provide time savings and earlier, actionable insights
Skills acquired:
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Running full series of tailored discovery workshop using EDT
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Requirements gathering & exploration
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Agile design iteration
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Complex dashboard design
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Design system innovation
20%
Reduction in error
3 weeks
Design to MVP
2 views
Demand Planner &
Sales Manager
